The Department of Transportation’s (DOT) Air Travel Consumer Report (ATCR) now includes the number of wheelchairs and scooters checked and mishandled by the 12 reporting airlines. The damage statistics are now required for the monthly consumer reports following Paralyzed Veterans of America’s lawsuit against the DOT, and subsequent Congressional action in the FAA Reauthorization Act of 2018.

This new information has been long-sought by disability rights organizations, led by Paralyzed Veterans of America, whose members say damaged equipment is one of their most common travel hassles.

Air Travel Consumer Reports Findings