Mishandled Wheelchairs and Scooters by Airlines

The Department of Transportation’s (DOT) Air Travel Consumer Report (ATCR) now includes the number of wheelchairs and scooters checked and mishandled by the 12 reporting airlines. The damage statistics are now required for the monthly consumer reports following Paralyzed Veterans of America’s lawsuit against the DOT, and subsequent Congressional action in the FAA Reauthorization Act of 2018.

This new information has been long-sought by disability rights organizations, led by Paralyzed Veterans of America, whose members say damaged equipment is one of their most common travel hassles.
 

AIR TRAVEL CONSUMER REPORT

 

MISHANDLED WHEELCHAIRS AND SCOOTERS: RANKING OF U.S. REPORTING MARKETING CARRIERS - AUGUST 2019

* All U.S. airlines with at least 0.5 percent of total domestic scheduled service passenger revenues plus any branded codeshare partners. (-) Data is not available for 2018. Comparison of 2020 and 2019 will appear in 2020 January-data ATCR.


MISHANDLED WHEELCHAIRS AND SCOOTERS: RANKING OF U.S. REPORTING OPERATING CARRIERS - AUGUST 2019

*All U.S. airlines with at least 0.5 percent of total domestic scheduled-service passenger revenues. (-) Data is not available for 2018. Comparison of 2020 and 2019 will appear in 2020 January-data ATCR.


The Department revised 14 CFR 234 to require airlines classified as “reporting carriers” to report mishandled wheelchair and scooter data in aircraft cargo compartments. Pursuant to the FAA Reauthorization Act of 2018, this requirement applies to operations on and after December 4, 2018. For flights on January 1, 2019, and after, airlines must also report this data for their branded codeshare partners.