Government Assistance

Important information related to your rights when it comes to travel

GOVERNMENT TRAVEL ASSISTANCE

 There are two government agencies who are prepared to assist travelers with disabilities — The U.S. Department of Transportation (DOT) and the Transportation Security Administration (TSA). Both have resources available online to help.

 

U.S. DEPARTMENT OF TRANSPORTATION

The DOT Aviation Consumer Protection Division (ACPD) reviews and responds to consumer complaints and helps all people understand their rights under the law. Their website (open in new window) contains important information about rules and enforcement related to consumer and civil rights for all air travelers.
 
By Phone:
  • Hotline for Air Travelers with Disabilities:
    • 1-800-778-4838 (voice)
    • 1-800-455-9880 (TTY)
  • Aviation Consumer Protection Division:
    • 1-202-366-2220 (voice)
    • 202-366-0511 (TTY)
By Mail:
Aviation Consumer Protection Division, C-75U.S. Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432
Washington, DC 20590

 

TRANSPORTATION SECURITY ADMINISTRATION

TSA has set up a special website that provides information for passengers requiring special accommodations while going through the security screening process at the airport. Passengers should call 72 hours in advance of traveling with any questions regarding screening policies, procedures, etc.
 
TSA Cares Helpline: 1-855-787-2227
or Federal Relay: 711
Email TSA Cares